How subscriptions work
Some products are sold as subscriptions that renew automatically at the end of each billing period, charging the payment method you provided, until you cancel. The price, billing frequency and renewal terms are shown on the offer page and at checkout before you pay, and you must actively agree to them.
FallingStar membership
| Stage | What you pay | When |
|---|---|---|
| Introductory access (5 days) | USD 1.00 | Charged at checkout |
| Monthly membership | USD 29.99 / month | First charged when the 5-day period ends, then every month on the same date until canceled |
Applicable taxes may be added. Prices are in US dollars. Charges appear as REVOLVE* FALLINGSTAR.
Introductory offers
An introductory offer gives you access for a set period at a reduced price. If you do not cancel before the introductory period ends, your subscription converts automatically to the regular recurring price shown at checkout. Example: if you start FallingStar on June 1, you pay USD 1.00 on June 1 and, unless you cancel before June 6, USD 29.99 on June 6 and on the 6th of each month after that.
Introductory offers are limited to one per person and payment method.
Confirmations and receipts
After you sign up, we email a confirmation that restates the price, the date your first full charge will occur and how to cancel. We send a receipt by email for every charge.
How to cancel
- Online: sign in at fallingstar.app/members, open My account, then choose Manage billing and Cancel.
- By email: write to support@fallingstar.app or support@revolvecommerce.com from the email address on your account. We confirm the cancellation by email.
To avoid the next charge, cancel before the renewal date and time shown in your account. You do not need to call or give a reason.
What happens after you cancel
No further charges are made. You keep access until the end of the period you already paid for. Content already delivered to you, such as a paid portrait and generated reports, stays available to you. Creating new reports or using the AI guide requires an active membership.
Price changes
If we change a subscription price, we will email you at least 30 days before the new price applies to you, and you can cancel before then.
Failed payments
If a renewal payment fails, we may retry it over the following days and will email you. If payment cannot be collected, your membership is paused or canceled; we never charge late fees.
Refunds
See our Refund Policy.
Contact
- Email: support@revolvecommerce.com (FallingStar members can also use support@fallingstar.app)
- Phone: (941) 960-7145
- Mail: Revolve Commerce LLC, 7901 4th Street N, Suite 300, St. Petersburg, FL 33702, United States