RevolveCommerce Billing help

Revolve Commerce / Refund policy

Refund policy

When and how Revolve Commerce LLC refunds purchases from its brands, including FallingStar.

Effective October 22, 2026Revolve Commerce LLC

Summary

We always refund duplicate charges, incorrect amounts, charges made after you canceled, and purchases we were unable to deliver. For anything else, contact us within 30 days of the charge and we’ll review your request individually.

This policy applies to purchases from all brands operated by Revolve Commerce LLC, including FallingStar.

When you will receive a refund

  • Duplicate charge: you were charged more than once for the same purchase.
  • Incorrect amount: you were charged a different amount than the price shown at checkout.
  • Charged after canceling: a renewal was processed after you had canceled.
  • Failed delivery: your portrait or report could not be generated or delivered and we were unable to fix it within 3 business days of your report.
  • Unauthorized charge: a purchase you did not make or authorize. We’ll also cancel the related subscription.

Digital products

FallingStar products are digital and are delivered shortly after purchase. Because delivered digital content cannot be returned, payments for content that has been delivered are generally non-refundable, except as described above. If you are unhappy for another reason, email us within 30 days of the charge and explain what happened. We review every request and may grant a full or partial refund at our discretion.

Subscription renewals

You can cancel any time to stop future renewals; see our Subscription & Cancellation Terms. Cancelling does not automatically refund the current billing period, but if a renewal charged you unexpectedly, contact us within 30 days and we will review it, particularly if you have not used the service since the renewal.

Physical products

Revolve Commerce does not currently sell physical products. When a brand that sells physical goods launches, its return and exchange terms will be published on its product pages and in this policy before any order is accepted.

How to request a refund

  1. Email support@revolvecommerce.com (or support@fallingstar.app for FallingStar).
  2. Include the email address used for the purchase, the date and amount of the charge, and the last four digits of the card. Never send your full card number or security code.
  3. We reply within one business day and confirm the outcome by email.

Refund timing

Approved refunds are issued to the original payment method. Banks typically post them within 5 to 10 business days. If a refund removes access to a delivered product (for example, a portrait), that entitlement ends when the refund is issued.

Before disputing a charge

Please contact us first. We can usually resolve billing questions faster than a bank dispute, and we will never ignore a refund request. Your rights under applicable consumer protection law are not affected by this policy.

Contact